My booking
What activities are included in my stay when I book a holiday?When you book a holiday at our holiday park, all facilities and activities are included. A surcharge may apply for some facilities and activities. This will be clearly stated when registering an activity or at the facility indicated.
My travel party changes, I will be travelling with more or fewer people than originally specified. Can and may I do this?If your booked accommodation or camping pitch allows you to come with more people, it is possible to book an extra person. If you are staying with fewer people than specified, you can let reception know. You can report this by sending an e-mail to receptie@eilandvanmaurik.nl or calling 0344-691502.
I have lost my booking confirmation. What can I do?If you can no longer find your booking confirmation in the mail, you can request it again by contacting reception. You can send an e-mail to receptie@eilandvanmaurik.nl or call 0344-691502. Reception staff can often look up your booking based on the name or residential address where the booking was made. You can also always find your booking in the My Maurik environment or in the Eiland van Maurik app.
Is it possible for someone to stay the night?Guests are welcome on our holiday park if the maximum number of persons per pitch/accommodation is not exceeded. If you have a guest, please inform the reception. The cost for the guest is €7.28 per person per night. Your guest can also use the swimming pool; you will be given an extra pool ticket when you register.
Are bed linen, bath linen and kithen linen included?Bed linen is included when booking accommodation. The bed linen package consists of a duvet cover, pillowcase and a fitted sheet for the mattress. The beds are not made for you as standard. However, you can book this as an extra facility when making the booking, in the app or by sending an email to receptie@eilandvanmaurik.nl or calling 0344-691502.
Bath towels and kitchen linen are not included as standard when booking accommodation. If you wish to book bath towels and/or kitchen linen in addition, you can indicate this in the booking process, in the app or by sending an email to receptie@eilandvanmaurik.nl or calling 0344-691502.
The bath linen package consists of one large towel and one small towel. The kitchen linen package consists of one towel and one tea towel.
Can I take out a cancellation insurance with you?It is possible to take out cancellation insurance with us. This is possible within 24 hours of making the booking. After 24 hours it is no longer possible to take out cancellation insurance with us. The conditions of the short-term cancellation insurance you can take out with us can be found here.
Can I cancel my booking?We are sorry that you have to cancel your booking. You can cancel your booking free of charge within 24 hours. After 24 hours we apply the RECRON-conditions if you want to cancel your booking. You can find the conditions
here.
Can I arrive afther the reception has closed?It is possible to arrive after closing time of the reception if you have paid the total travel sum. If there is an amount outstanding on the booking, it is not possible to arrive after reception opening hours.