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FAQ

• What is the minimum age to make a booking?
• Where can I find the park rules?
• How can I make a complaint about my stay?
• What time can I check in and out?
• Can I use the park's facilities on the day of arrival and departure?
• I would like to come with a group and book a number of accommodations or camping pitches next to each other. What are the possibilities?
• Is there silence on the park?
• Are pets allowed on the park?
• Where can I park as a day visitor?
• Are there washing machines and/or dryers at the park?
• Are charging points for electric cars available?
• Can I buy a gas bottle or have my gas bottle refilled or exchanged?
• Where can I deposit my waste?
• Is there free Wi-Fi available at the park?
• Where can I fish on the park or in the surrounding area?
• Can I pay on arrival?
• Should I pay the full amount when booking?
• What activities are included in my stay when I book a holiday?
• Can I pay on arrival?
• My travel party changes, I am coming with more or fewer people than originally specified. Is this possible and allowed?
• Someone is coming to stay, is that allowed?
• Are bed linen, bath linen and kitchen linen included?
• I have lost my booking confirmation. What can I do?
• Can I take out cancellation insurance with you?
• Can I cancel my booking?
• Can I arrive after reception closing time?
• Can I park my car at my accommodation?
• There is no accommodation number indicated on my confirmation. bill, where will I stay?
• Is electricity included when I book accommodation?
• There is no pitch number indicated on my confirmation/invoice, where will I stay?
• What are the dimensions of the pitches?
• Is electricity included when I book a camping pitch?
• Is there a TV connection available?
• Do I need a water tap spanner to tap water?
• What are the different camping options?
• Can I park my car near my pitch?
• Can I put up an extra tent?
• What is allowed in the pond at camping field Rozenwiel?
• What are the opening hours of the reception?
• I would like to rent a bike or go-kart, how do I do that?
• Can I use the facilities for a fee if I am not staying at the park?
• What are the pool opening hours?
• Can I come and swim for a day for a fee if I am not staying at the park?
• Can I keep my personal belongings safe before swimming?
• How can I apply for a mooring?
• Can I bring a boat if I stay at a campsite or in accommodation?
• What can I book as a passer-by?
• Where can I find more information about the port?
• Can I pay cash in Mauk?
• Is Mauk wheelchair accessible?
• As a day visitor, can I also use the facilities in Mauk?
• Are dogs allowed in Mauk?
• Do I have to pay a deposit for accommodation?